Step 1: Create a Manager account on the main screen of the Grab merchant app. This is to avoid being logged out of the app on the main account.
Step 2: Add a staff member, and the manager role is required.
Step 3: Go to the email just sent by Grab => Click the SET NEW PASSWORD button to activate this staff account. Note: You should write down all login information and the password to avoid forgetting.
Step 4: Log back into Analy using the new staff account just created.
Notes: Enter the correct username + new password here in Analy.
If, after entering the correct username and password, Analy still shows this => It means your account has not been successfully activated yet => Please check again the RESET PASSWORD step in the email.
If during use your Grab account gets disconnected, it means this account is being logged in on another device. Because each GrabFood account can only be logged in on one device at a time.